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‘Urgently investigating’: Commonwealth Bank vows to fix issues after thousands impacted following online outage
Customers at one of the nation’s biggest banks have been rocked by a widespread outage, leaving many unable to access their own money.
Joseph Huitson, Digital Reporter
less than 2 min read
June 26, 2023 – 12:20PM
The Commonwealth Bank is experiencing a major outage this morning on its banking app preventing some users from viewing their balances or making payments. Alerts reading “current balance unavailable” are greeting thousands of customers trying to access the app. Netbank users are also unable to access their accounts,…
Commonwealth Bank customers have taken to social media following an outage that has left many unable to access their own money.
Scores of users reported problems on Monday when trying to log into their online banking service, while others claimed they could not use ATMs.
When opening the CBA app, some were met with a message that their current balance was unavailable and that “we’ll show your balance from the last time you logged on”.
Customers of the ‘big four’ bank were quick to take to social media to complain about the outage.
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“Commonwealth Bank down. Father tried paying his credit card bill,” one user said.
“Was told all their systems down, to come back in 30 minutes.”
Another quipped that: “One has to love technology Commonwealth Bank down don’t know when it’s going to resume people running in all directions cards declining and some i***t wants a cashless society…!”
“Thanks a lot, Commonwealth Bank went down the shop this morning only to find that I can’t use my card and my own money,” another wrote.
Commonwealth Bank said that it is “urgently investigating” the matter, before apologising to those affected.
“We are aware some customers are experiencing difficulties accessing some of our services and we are urgently investigating,” it said.
“We are sorry for the inconvenience and thank you for your patience.
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“We will provide an update soon.”
Australia’s big four banks fear $270 billion worth of home loans are at risk of defaulting in coming months following 12 interest rate rises since April last year.
Another update posted by CBA noted that its call centres are in high demand due to the outage, urging people to visit its website for new information.
“Our call centres are experiencing high volumes of customer enquiries at the moment due to this incident and there are longer than usual wait times,” it said.
“Instead of waiting, please visit our website at http://www.commbank.com.au/updates we are providing the latest information available.”
At the time of publication, more than 3,000 Commonwealth Bank customers reported issues, per Downdetector.
Source: Sky News
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